Frequently Asked Questions
Everything you need to know about your Flex Fitness journey.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the equipment.
Do you offer professional installation services?
Yes, we offer professional assembly and installation for heavy equipment like squat racks and treadmills in select metropolitan areas. Please contact our support team for a quote.
What is your return policy for gym equipment?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that heavy equipment may incur a restocking fee.
Does my equipment come with a warranty?
All Flex Fitness products come with a standard manufacturer's warranty. Structural steel frames typically carry a lifetime warranty, while moving parts and electronics are covered for 1-2 years.
Can I track my delivery?
Once your order ships, you will receive a confirmation email with a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
Do you provide financing options?
Yes, we partner with several providers to offer flexible monthly payment plans, allowing you to build your home gym now and pay over time.